Frequently asked questions
Clear answers for identity, wallet proof, transaction tracking, review, and official deposit instructions.
Why is identity verification required?
Identity verification helps confirm that the transition is handled for the correct person or business before any sensitive workflow is unlocked.
How does wallet ownership proof work?
The portal uses a safe challenge flow. It never requires sharing a private key, seed phrase, or recovery phrase.
Why are seed phrases never needed?
A seed phrase controls wallet access. Sharing it can compromise assets, so the portal never asks for it.
What happens after I submit transfer details?
The portal tracks confirmations, review status, and activity attribution before any next step becomes available.
Why may a transition be under review?
A transition may need review because identity, wallet proof, transaction details, or risk flags require authorized attention.
How can I verify official deposit instructions?
Only trust deposit instructions displayed inside your secure portal session and check the asset and network before transferring.